The Role of Ownership and Attention Drives Buying
Keywords:
Kredibilitas Ulasan, Niat Pembelian, E-Commerce, Ulasan yang Dirasakan, KognisiAbstract
This study investigates how perceived review credibility affects purchase intention, with an emphasis on the mediating effect of perceived belongingness and the moderating effect of need for cognition. This research employed a quantitative method, gathering data from 233 online retail customers via an online survey. The study demonstrated that the need for cognition and perceived review credibility had a substantial impact on purchase intention. The increased sense of belongingness from credible review also boosted the desire to buy. It was discovered that the need for cognition moderated the connection between belongingness and purchase intent, particularly among those with a strong desire for cognition. Purchase intention is significantly influenced by psychological factors like the need for cognition and the sense of belongingness. To enhance purchase intention, marketers should prioritize trustworthy reviews, strengthen community development, and create successful communication tactics for consumers with a strong need for cognition.References
Arli, D., Tan, L. P., Tjiptono, F., & Yang, L. (2018). Exploring consumers’
purchase intention towards green products in an emerging market: The role
of consumers’ perceived readiness. International Journal of Consumer Studies,
42(4), 389-401.
2. Chakraborty, U., & Bhat, S. (2018). The effects of credible online reviews on
brand equity dimensions and its consequence on consumer behavior. Journal
of promotion management, 24(1), 57-82.
3. Chih, W. H., Wang, K. Y., Hsu, L. C., & Huang, S. C. (2013). Investigating
electronic word-of-mouth effects on online discussion forums: The role of
perceived
positive
electronic
word-of-mouth review credibility.
Cyberpsychology, Behavior, and Social Networking, 16(9), 658-668.
4. Daowd, A., Hasan, R., Eldabi, T., RafiulShan, P. M., Cao, D., & Kasemsarn, N.
(2021). Factors affecting eWOM credibility, information adoption and
purchase intention on Generation Y: a case from Thailand. Journal of Enterprise
Information Management, 34(3), 838-859.
5. Dwidienawati, D., Tjahjana, D., Abdinagoro, S. B., & Gandasari, D. (2020).
Customer review or influencer endorsement: which one influences purchase
intention more? Heliyon, 6(11), 557-567.
6. Fang, Y. H. (2014). Beyond the credibility of electronic word of mouth:
Exploring eWOM adoption on social networking sites from affective and
curiosity perspectives. International journal of electronic commerce, 18(3), 67-102.
7. Ferdianto, R. (2022). The role of perceived usefulness and perceived ease of
use in increasing repurchase intention in the era of the covid-19 pandemic.
Research Horizon, 2(2), 313-329.
8. Fernandes, S., Panda, R., Venkatesh, V., Swar, B. N., & Shi, Y. (2022).
Measuring the impact of online reviews on consumer purchase decisions–A
scale development study. Journal of Retailing and Consumer Services, 68, 103066.
9. Filieri, R., Acikgoz, F., Ndou, V., & Dwivedi, Y. (2021). Is TripAdvisor still
relevant? The influence of review credibility, review usefulness, and ease of
use on consumers’ continuance intention. International Journal of Contemporary
Hospitality Management, 33(1), 199-223.
10. Filieri, R., McLeay, F., Tsui, B., & Lin, Z. (2018). Consumer perceptions of
information helpfulness and determinants of purchase intention in online
consumer reviews of services. Information & Management, 55(8), 956-970.
11. Fitriyani, N. I., Susanto, H., & Rumna, R. (2024). The Influence of Customer
Reviews and Customer Ratings on Purchasing Decisions for Beauty Products


